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Businesses spend a lot of time, energy and money finding new customers. They advertise, hand out coupons and practically do headstands to generate new business.
In the shuffle, it's easy to forget a company's most important customer - the one who's on the phone right now. The fact is, it costs businesses six times more to gain a new customer than to retain a current one.
Here are some tips to help you create legendary customer service:
1. Make customers feel important - Call them by name, ask them to tell you about themselves and ask questions about their accomplishments.
2. Exceed expectations - Constantly look for ways to give customers more than they expect.
3. Show thanks - Let customers know you are thinking of them. Send customers congratulatory cards for birthdays, promotions, graduations, etc. Most customers only hear from businesses when they're trying to sell to them ---- be different.
4. Listen - To get your customer to believe in you, have confidence in you and buy from you – truly listen to them.
***Quote for the month: "Kindness is the language which the deaf can hear and the blind can see." - Mark Twain****
"With personal coaching, I assist you in making more money, saving more time and networking more effectively."
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